Living Casino's Terms & Conditions — Know it, understand it, play safe

These Terms & Conditions form a binding agreement between Living Casino and its members. By accessing the Living Casino website, creating an account, or using any of our gaming or betting services, you are deemed to have accepted these terms.

Living Casino is an internationally licensed online gaming platform serving users in Bangladesh. All our services are operated legally and in compliance with international gaming regulations.

If any part of these terms is unclear or you have questions, contact our support team — we're here to help in Bangla.

To register with Living Casino, you must meet the following requirements:

• Users must be at least 18 years of age to register.
• Each individual may only hold one account. If multiple accounts are detected, all of them will be closed.
• All information provided at registration must be accurate and truthful. Living Casino reserves the right to close any account found to contain false information.
• Keep your account password confidential. Do not share it with anyone.
• Any unusual account activity must be reported to our support team immediately.

KYC Verification

For withdrawals or large transactions, Living Casino may require KYC (Know Your Customer) verification. This may involve submitting a copy of your national ID or passport. This process is in place for your own security.

Living Casino is a responsible gaming platform committed to protecting minors. Any account found to belong to a user under the age of 18 will be closed immediately, and the balance will not be refunded.

To verify your account, Living Casino may request the following documents at any time:

• National ID (NID)
• Passport
• Birth Registration Certificate (where applicable)
• Driving License

Withdrawals may be put on hold until the required documents are submitted. This is part of Living Casino's security policy.

The following policies apply to all deposits and withdrawals at Living Casino:

Deposit Rules

• Minimum deposit amount: ৳200
• Maximum single deposit: ৳50,000 (may vary by method)
• Accepted methods: Mobile Pay, Nagad, Rocket
• Deposits are generally instant, though they may occasionally take 1–5 minutes to reflect.
• Deposits are only accepted from a mobile banking account registered in your own name.

Withdrawal Rules

• Minimum withdrawal: ৳500
• Daily maximum withdrawal: ৳2,00,000
• Withdrawals are typically processed within 15–30 minutes.
• Withdrawals may be delayed if KYC verification has not been completed.
• Deposits and withdrawals must be made through the same payment method.

Payment Summary

Living Casino regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms, which are detailed on the promotions page. However, the following general rules apply to all:

• Each bonus can only be claimed once, unless stated otherwise.
• The welcome bonus is available to new members only.
• If wagering requirements are not completed within 30 days of bonus activation, the bonus will be forfeited.
• A maximum bet limit applies to bets placed using bonus funds.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed.
• Living Casino reserves the right to modify or cancel any bonus offer at any time.

The following rules apply when placing bets at Living Casino:

• Once a bet has been placed, it cannot be changed — unless a cash out option is available, in which case that may be used.
• If a bet remains incomplete due to a technical issue, Living Casino will investigate and make a final determination.
• If a match is cancelled or not completed for any reason, the stake for that bet will be refunded.
• In the event of odds changes, the odds at the time the bet was placed will apply.
• Living Casino reserves the right to investigate unusually large bets or suspicious betting patterns.

Live Betting

Odds change rapidly during live betting. Occasionally, network delays may cause a short processing time before a bet is confirmed. If odds change during this window, Living Casino reserves the right to apply the updated odds.

The following activities are strictly prohibited at Living Casino:

• Creating multiple accounts or using someone else's account.
• Attempting to exploit the bonus system for unfair advantage.
• Exploiting technical errors or software bugs for unfair gain.
• Money laundering or transactions involving illegal funds.
• Threatening or harassing other members.
• Attempting to complete KYC verification using false information.
• Placing bets using automated software or bots.

Living Casino may suspend or permanently close an account under the following circumstances:

• Violation of the Terms and Conditions.
• Failing KYC verification or providing false information.
• If suspicious financial activity is detected.
• At the member's own request (self-exclusion).

You can request to close your account at any time. Any remaining balance will be made available for withdrawal before closure. Full details on self-exclusion are available in the Responsible Gaming section.

Living Casino is committed to protecting your personal data. We use SSL encryption and will never sell your information to third parties.

We collect and use your information solely for the following purposes:

• Account management and verification.
• Processing payments and ensuring transaction security.
• Compliance with legal obligations.
• Improving the platform and delivering a personalised experience.

For more information, visit our Privacy Policy View page.

Living Casino is committed to responsible gaming. We want our members to play for fun, not out of compulsion. To support this, we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Restrictions on placing bets above a specified amount.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
• Self-Exclusion: Account suspension for a fixed or indefinite period.
• Reality Check: You'll receive regular reminders showing how long you've been playing.

For any disputes or complaints, please contact our customer support team in the first instance. We aim to respond within 72 hours.

• Complaints can be submitted via email or live chat.
• Including relevant screenshots or supporting information with your complaint will help us resolve it faster.
• If you disagree with our decision, you have the right to file a complaint with the licensing authority.

Living Casino is committed to resolving all disputes fairly and impartially. Our goal is to ensure member satisfaction.

Living Casino reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or in-platform notifications.

Continued use of Living Casino after any changes have been made will be considered your acceptance of the updated terms. We recommend checking this page regularly to stay informed.