Living Casino's Privacy Policy — Your data, our responsibility

Welcome to Living Casino. This privacy policy explains what information we collect, how it is used, and the steps we take to protect your privacy. By using the Living Casino website, you agree to this policy.

This privacy policy is part of Living Casino's Terms & Conditions part. If you do not agree with this policy, we recommend that you refrain from using our platform.

Our Privacy Policy is built in compliance with the GDPR (General Data Protection Regulation) and international data protection standards, with particular relevance to users in Bangladesh.

Living Casino collects your information at various stages. See the details below:

Information collected during registration

• Full Name & Date of Birth
• Email address & mobile number
• Residential Address
• Preferred Language & Currency

Information collected during KYC verification

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Mobile banking account details (for payment verification)

Information Collected Automatically During Use

• IP address and device type
• Browser information and operating system
• Time and duration of site visits
• Information about which pages you have visited
• Gaming & Betting History

Living Casino uses the information it collects solely for the following purposes:

• Account Management: For registration, login, and account security.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• KYC Verification: To verify your identity and confirm your age.
• Customer Support: Our support team uses your information to resolve your issues.
• Responsible Gaming: To detect unusual gaming patterns and provide you with the right support.
• Security: To prevent fraud and money laundering.
• Legal Obligation: To meet the requirements of regulatory authorities.
• Platform Improvement: To improve your experience on the site.
• Promotion: To send you personalized offers (with your consent).

Living Casino does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years (for responsible gaming monitoring purposes).
• Support Conversations: Up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

Living Casino may share data with certain third parties in limited circumstances and under strict contractual terms:

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive the necessary information to process transactions.
• KYC Verification Providers: Licensed agencies are used to verify your identity.
• Law Enforcement Agencies: We may be required to disclose information under a court order or legal obligation.
• Anti-Fraud System: Limited data may be shared with specialized systems to help prevent fraud.

Living Casino uses cookies — small text files stored in your browser that help improve your experience on the site.

What types of cookies do we use?

• Essential Cookies: For maintaining login sessions and security — these cannot be disabled.
• Performance Cookies: To understand how the site is being used.
• Functional Cookies: To remember your preferred language and settings.

You can disable optional cookies through your browser settings. Please note that doing so may affect certain features of the site.

Living Casino strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any data from children or minors.

If we are informed or discover that a minor has registered an account, we will:

• That account will be closed immediately.
• All associated data will be permanently deleted.
• A parent or guardian will be notified where necessary.

As a Living Casino member, you have several rights over your personal data. We respect each of these rights:

To exercise any of these rights, please support@livingcasino.netEmail us or reach out via live chat. We will respond within 30 days.

Living Casino uses industry-standard security technology to protect your data. The core pillars of our security framework are:

• 256-bit SSL Encryption: All communications are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: By third-party experts.
• Data Backup: Regular backups stored in a secure location.
• Staff Training: All staff are trained in data protection.

Living Casino may update this Privacy Policy from time to time. Any changes will be announced on the website and sent to your registered email address.

Any changes to this policy take effect on the date they are published. Continued use of the platform after that date constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy, please contact our data protection team:

• Email: support@livingcasino.net
• Live Chat: Help Center From