1. Home
  2. FAQ
Frequently Asked Questions

Living Casino FAQ — All Your Questions Answered

Registration, login, deposits, withdrawals, bonuses, games, and account management — every answer you need, all in one place.

40+ Q&As Bangla Support Regular Updates 24/7 Support
40+
FAQs
7
Category
24/7
Live Support
<5 minutes
Avg. Resolution Time

What can we help you with?

Choose a category below and get straight to the answer.

Registration & Account

Everything you need to know about opening a new account, KYC verification, and updating your profile.

View Questions
Deposits & Withdrawals

Full details on how to deposit and withdraw via Mobile Pay, Nagad, and Rocket — including limits and processing times.

View Questions
Bonuses & Promotions

Learn about the welcome bonus, free spins, reload offers, and wagering requirements.

View Questions
Games & Betting

Find answers to common questions about slots, Live Casino, and Sports Betting.

View Questions
Security & Privacy

Account security, password changes, and the privacy of your personal information.

View Questions
Support & Assistance

How to reach us and get your issue resolved quickly.

View Questions
All Questions Account Payment Bonus Games Security Support
Registration & Account

No, creating an account at Living Casino is completely free — there are no registration fees or charges. Just enter your name, email, mobile number, and password, and your account will be ready in moments. Join today and Register And claim your welcome bonus.

No, each person is only permitted one account at Living Casino. Creating multiple accounts is against our Terms & Conditions our terms. If detected, all associated accounts may be closed and balances forfeited.

KYC verification is required before you can make a withdrawal. You'll need to submit photos of the front and back of your National ID (NID) or passport, along with a selfie. Verification is usually completed within 24 hours of document submission. For more details, Help Center View.

To change your email or phone number, please contact our support team. Name changes are possible after KYC verification and may require valid documentation. You can update your password directly from your account settings.

You must be at least 18 years old to create an account at Living Casino. We are committed to responsible gaming, and account registration by minors is strictly prohibited. To learn more, visit our Responsible Gaming Visit the page.
Deposits & Withdrawals

After logging in, Financial Transactions Go to the section and select "Deposit". Choose Mobile Pay, Nagad, or Rocket, then enter the amount. Send the payment to the number provided and submit your transaction ID. Your balance is usually updated within 5–15 minutes.

The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. Maximum deposit and withdrawal limits may vary depending on the payment method and account level. For more details, Financial Transactions Visit the page.

Most withdrawals are processed within 15 minutes to 24 hours. Completing KYC verification speeds things up. First-time withdrawals may require additional checks. During peak hours, processing may take a little longer.

First, wait 30 minutes and refresh the page. If the issue persists, please contact us with your transaction ID and a screenshot, Help Center Contact us and our team will resolve it promptly.

Yes, KYC verification is mandatory before making any withdrawal. This is in place to protect your account and prevent fraud. Once your KYC is complete, all future withdrawals will be processed faster.
Bonuses & Promotions

Registration Once completed, the welcome bonus will be automatically credited on your first deposit. Bonus amount and terms Promotions Check the page for details. If a bonus code is required to claim an offer, you'll find it there too.

The wagering requirement is the number of times you must bet a bonus before you can withdraw it. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets. Each offer has its own terms — Promotions Read more on the page.

Free spins are typically valid on specific slots games — as stated in the offer details. Log in to your account and head to "My Bonuses" to view and use your free spins. They come with an expiry date, so use them before they run out.

Bonuses may be cancelled if they expire, if you request a withdrawal before meeting the wagering requirements, if bonuses are claimed across multiple accounts, or if bonus terms are violated. Make sure to read all terms carefully before you claim.
Games & Betting

Living Casino offers 1,000+ games: slots, Live Casino (blackjack, roulette, baccarat), table games, fishing games, and Sports Betting. All games Popular Games On the page and Betting in the section.

Yes, many slots and table games can be played for free in demo mode. However, Live Casino games and Sports Betting require real money. Demo mode is a great way to get familiar with new games.

Living Casino's Sports Betting The section lets you bet on 20+ sports including cricket, football, tennis, badminton, and kabaddi. Live betting, pre-match betting, and a wide range of markets are available. For more details, Bet See the page.

Yes, all games are powered by RNG (Random Number Generator) technology and verified by third-party auditors. Live Casino games are played with real dealers via live stream, ensuring full transparency.
Security & Privacy

Yes, all your data is protected with 256-bit SSL encryption. We never share your password or banking details with any third party. Our Privacy Policy Read on for full details.

Login page Click the "Forgot Password?" link. Enter your registered email and a reset link will be sent to you. The link is usually active for 15–30 minutes. If you don't see the email, check your spam folder or Support Contact us.

Change your password immediately and log out of all devices. Then Help Center Let us know right away. We'll review your account and take the necessary action. Don't delay — the sooner you reach out, the better.

Yes, Living Casino supports responsible gaming. You can set deposit limits, session time limits, or take a temporary self-exclusion at any time. To do so, Responsible Gaming Visit the page or contact support.
Support & Assistance

Our Help CenterYou can reach us via live chat, email, or the ticket system. Support is available 24/7, seven days a week. Bangla-speaking agents are available.

Live chat responses typically arrive within 5 minutes. Email tickets are answered within 24 hours. Complex issues such as payment disputes or KYC problems may take up to 48 hours.

Help Center Go there to open a support ticket and describe your issue in detail. Attach screenshots or any evidence if available. We take every report seriously and will keep you informed of the outcome.

If you can't find your answer here, please contact our Help Center Reach out to us — our Bangla-speaking team is always ready to help.

Quick Links
Open a new account Log In Bonuses & Offers Deposits & Withdrawals Popular Games Help Center Responsible Gaming
Most Asked
Is registration free?
How do I deposit with Mobile Pay?
How do I claim the welcome bonus?
What types of games are available?
What should I do if I forget my password?
How long does a withdrawal take?

Need direct assistance?

Our Bangla-speaking support team is available 24/7. Get in touch now for instant help with any issue.

Start Live Chat
Support Stats
Average response time < 5 minutes
Resolution Rate 98.5%
Support Languages Bangla, English
Service Hours 24/7/365

Still have questions? We're here to help

If you can't find the answer in our FAQ, feel free to reach out directly. Or register now and start playing.

Register for free Help Center

For players aged 18 and above. Play responsibly.

বাংলা